The key to successful telemarketing is rarely to make the most calls - but to make the right calls.

We help our clients to refine their campaigns by suggesting improvements - based on the actual customer feedback we receive. Such a flexible and responsive approach leads to more effective results.

We get better results

Every campaign is tailor-made to your specific objectives, starting with the development of an effective script.

To get maximum results, we will act upon customer feedback during the campaign and, as necessary, identify further contacts, change the time of day to call or alter the pitch to make it more appealing to your customers.

We understand the sales process

Because our telemarketers have come from a sales environment, we understand what you want to achieve. We also know what it takes to generate customer interest.

With Impact, you get your own dedicated account manager and full reporting on your campaign, on a daily basis if you like. But more than that, you get sales professionals who have the right attitude and experience to get the job done.

We act like we're part of your team

Finally, when we talk to your customers, we treat them with the same consideration as if you were calling them yourselves.

We introduce ourselves to your contacts as a member of your team. We talk about your product or service with knowledge, using specialist telemarketers who know your market. And we take the time to understand your customers' needs. This allows us to better engage with your contacts, build rapport and achieve the required results.